Following are ITIL V3 key performance indicators for configuration management:
- Percentage improvement in maintenance scheduling over the life of an asset
- Degree of alignment between provided maintenance and business support
- Assets identified as the cause of service failures
- Improved speed for incident management to identify faulty CIs and restore service
- Impact of incidents and errors affecting particular CI types
- Percentage reuse and redistribution of under-utilized resources and assets
- Ratio of used licences against paid for licences (should be close to 100%)
- Achieved accuracy in budgets and charges for the assets utilized by each customer or business unit
- Percentage reduction in business impact of outages and incidents caused by Configuration Management
- Average cost per user for licences
- Improved audit compliance
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